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Last updated: 12/10/2025
Welcome to Maria Artaza Counselling & Guidance Practice Ltd (“the Practice”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website https://mariaartaza.com (the “Website”) and your engagement with our counselling and guidance services (the “Services”).
By accessing or using our Website or Services, you agree to be bound by these Terms. If you do not agree, please do not use the Website or our Services.
Maria Artaza Counselling & Guidance Practice Ltd
Company number: 16761678
Registered office: 10-14 Old Wallfields, Pegs Lane, Hertford, United Kingdom, SG13 8EQ
We provide professional counselling, psychotherapy, and guidance sessions (in person or online) to individuals. The aim is to offer a supportive and confidential environment for personal growth and wellbeing.
Our Services are not a substitute for medical diagnosis, psychiatric treatment, or emergency intervention. If you are in crisis or at risk of harm, you should contact emergency services or a qualified medical professional immediately (for example, by dialling 999 in the UK).
You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of it. You must not:
Copy, reproduce, or distribute any part of the Website without our consent.
Use the Website to transmit any harmful code, spam, or unlawful material.
Attempt to interfere with or compromise the security of the Website.
We may suspend or terminate access to the Website at any time if you breach these Terms.
Appointments can be made via the Website or directly by email or phone.
Once a booking is confirmed, you will receive an appointment confirmation and any relevant details. Appointments are subject to therapist availability and may be offered in person or online (via a secure platform).
You are responsible for ensuring that your contact details are correct and that you attend the scheduled sessions on time.
Fees for counselling and guidance sessions will be clearly communicated before booking. Payment is typically required in advance, unless otherwise agreed in writing.
Accepted payment methods include bank transfer or other means as indicated on the Website or invoice.
Invoices or receipts can be provided upon request.
Cancellations must be made at least 48 hours in advance of the scheduled appointment time.
Cancellations made less than 48 hours before the session, or failure to attend, may incur the full session fee.
If you arrive late, the session may still end at the scheduled time, and the full fee will apply.
If we need to cancel or reschedule, we will give as much notice as reasonably possible.
All personal information and session content are treated in strict confidence.
Confidentiality may only be broken in exceptional circumstances where:
There is a risk of serious harm to yourself or others;
We are legally required to disclose information (e.g. by court order); or
There are safeguarding concerns involving a child or vulnerable adult.
For details on how we handle and protect your data, please refer to our Privacy Policy.
Our practitioners work in accordance with professional ethical guidelines such as those of the British Association for Counselling and Psychotherapy (BACP) or equivalent professional bodies.
We are committed to maintaining high standards of practice, supervision, and professional development.
While every effort is made to provide high-quality therapeutic support, you acknowledge that:
Counselling outcomes cannot be guaranteed, as progress depends on many factors.
The Practice is not liable for any indirect, incidental, or consequential loss arising from the use of our Website or Services.
Nothing in these Terms excludes or limits liability for death or personal injury resulting from negligence, or for fraud or fraudulent misrepresentation.
Your statutory rights as a consumer under UK law remain unaffected.
All text, logos, images, graphics, and other content on this Website are owned or licensed by Maria Artaza Counselling & Guidance Practice Ltd.
You may view and print Website pages for personal use only. You must not reproduce, modify, or commercially exploit any part of the content without written permission.
The Website may contain links to third-party websites or resources. These are provided for convenience only and do not imply endorsement. We are not responsible for the content, availability, or privacy practices of such sites.
Your privacy is important to us. Please read our full Privacy Policy to understand how we collect and process personal information in compliance with UK GDPR and the Data Protection Act 2018.
You may end your engagement with us at any time by notifying your counsellor.
We reserve the right to terminate services where:
Fees remain unpaid;
There is inappropriate, abusive, or unsafe behaviour; or
Continuing therapy is deemed no longer beneficial or appropriate.
Where possible, we will provide notice and discuss suitable alternatives or referrals.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
If you have questions about these Terms, please contact:
Maria Artaza Counselling & Guidance Practice Ltd
10-14 Old Wallfields, Pegs Lane, Hertford, United Kingdom, SG13 8EQ
Email: hello@mariaartaza.com
Website: https://mariaartaza.com